BBH proudly stands behind all Joico products. Should you find dissatisfaction with any Joico product purchased at BBH, we will gladly apply the full value of the returned product to another product of your choice..
Engineering tools (flat-irons, blow-dryers etc…) may be returned within 14 days of purchase providing the packaging and its’ contents are consistent with the date of original sale. All sales on brushes and hair accessories such as hair-bands, barrettes, clips etc. are final.
Hairdressing is a form of artistic impression. We at BBH celebrate the creativity and individuality of our service providers. They are committed to their art as well as to serving you. If you are dissatisfied with one of our stylists artistic impression please call and give us the opportunity to work through it with you. It may be something simple that can be remedied quickly by the same stylist or you may find a better fit with another of our service providers. Either way, we want you to feel comfortable communicating with us. Our team of designers encourage you to try a service with whomever you like. Believe it or not, it helps stimulate creativity within our environment. Please remember we can’t get better without your feedback. Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure your satisfaction.
